Customer Service

At Hem & Thread, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience. Contact us at info@hemandthread.com or 213-746-4380.

Payment & Billing

Hem & Thread accepts the following forms of payment: Credit Card (VISA, MasterCard, American Express, Discover)

Shipping

Hem & Thread ships via UPS. Standard shipping charges will be applied to all orders. Shipments are sent out daily from Monday through Friday.

Shipping Choices 

• Ground (3-7 days, determined by destination)
• 3 Day Select 

Order needs to be placed by 1 PM (Pacific time) :

• 2nd Day Air 
• 2nd Day Air AM (delivery by 10:30 AM)
• Next Day Air Saver (delivery by 3 PM)
• Next Day Air (delivery by 10:30 AM)
• Next Day Air Early AM (delivery by 8:30 AM)