Customer Service

At Hem & Thread, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience.
Contact us at info@hemandthread.com or 213-746-4380.

Shipping Hour

All orders received after 1 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).

Payment & Billing

Hem & Thread accepts the following forms of payment: Credit Card (VISA, MasterCard, American Express, Discover, Diners Club)

Shipping

Hem & Thread ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.

Shipping Choices

  • - Ground (3-7 days, determined by destination)
  • - 3 Day Select (delivery by end of day)
  • - 2nd Day Air (delivery by end of day)
  • - 2nd Day Air AM (delivery by 10:30 AM)
  • - Next Day Air Saver (delivery by 3 PM)
  • - Next Day Air (delivery by 10:30 AM)
  • - Next Day Air Early AM (delivery by 8:30 AM)